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Open an event on Events, choose an available ticket and quantity, enter your buyer details and accept the terms. Complete payment using Mobile Money. After successful payment confirmation, access your digital ticket in My Tickets.

Mobile Money is live: M-Pesa, Mixx by Yas, Airtel Money and Halopesa. Follow the payment instructions shown at checkout. Card Payment — COMING SOON. Card Payment is not currently available.

After successful payment confirmation, open My Tickets. Enter the same email used for your DarTix order, receive a 6-digit login code by email and verify the code to securely access your tickets.

Do not immediately make another payment. Wait for payment confirmation and check My Tickets. If the payment remains unresolved, contact Dar People with the relevant order information and payment reference, if available.

Confirm that the email address is correct and is the same email connected to your DarTix order or ticket. Check Spam/Junk, then request another code if necessary. If the issue continues, contact Dar People.

Open My Tickets and use the same email connected to your order. Verify the email login code, then refresh or sign out and sign in again if needed. If your ticket is still missing, contact Dar People with your order information.

Incorrect email or contact details can affect secure ticket access. Contact Dar People as soon as possible with enough order information to identify the purchase, such as your name, event and order or payment reference.

DarTix tickets are digital. Always use the latest ticket shown in My Tickets or officially provided by Dar People. A ticket number, QR code or access code may be updated before scanning for security and duplicate prevention. Do not rely permanently on an old screenshot. Once successfully scanned, the ticket is used and cannot be used for another admission.

Have the latest valid DarTix ticket ready on your phone. Follow the entry validity and cutoff shown for that ticket; event-specific rules may differ. Gate staff scan your digital ticket. One successful scan means the ticket is used and cannot admit another person.

All ticket sales are final and non-refundable, except if the event is cancelled or postponed by the organiser. Read the Terms and contact Dar People with your order information for assistance.

Tickets must not be duplicated, resold, transferred or shared unless expressly permitted by the organiser. Contact Dar People if you need clarification before taking any action.

Complimentary access is private and tied to the email approved by Dar People. Verify that email to access your approved allocation. One approved allocation can only be claimed once. After claiming, the complimentary ticket appears in My Tickets.